John was a pleasure to work with. When I felt it important for improved operator and mechanic accessibility, John helped me deliver to TRT and, more specifically, to TRT employees, a system that was user-friendly and effective. Testimony to this are statements from TRT employees such as 'system was constructed with the operator in mind,' 'thanks for listening to and acting upon our feedback,' 'access to system components is very good,' and 'thanks for involving us early and often.' I would not have received such comments if John was not there to work with me and deliver on such employee feedback and input.